Multisensorial Communication Method Between Services and Remote Users and System Architecture for Actuating It

A communication method between one or more users ( 20 and 40 ) associated to respective workstations and one or more remote services ( 26 ) located in different geographic places connected by a communication network ( 21 ), capable of establishing a direct connection between a remote service agent ( 31 ) and an interface agent ( 28 and 43 ) in real time, creating a common immersive virtual environment to the users where said services are available and where said users ( 20 and 40 ) can cooperate in real time-According to this method, an user ( 20 ) comes into contact with a physic interface device ( 21 ), for example a haptic interface capable of transmitting to the user feedback signals making a virtual environment in which the user has the sensation to be immersed, connected to an interface agent ( 28 ) adapted to connect said physic interface device ( 21 ); with a connection network ( 27 ). The interface agent ( 23 ) is capable of analysing signals corresponding to the sensorial perception channels of the user, for example visual ( 28 ), haptic ( 29 ) and audio ( 30 ) channels. A second user ( 40 ), through a second haptic interface can connect to the same service ( 26 ) by an interface agent ( 43 ) entering in the same virtual environment of the first user ( 20 ), with which he can cooperate. The interface and service agents can generate local models ( 50 and 51 ) that are easily transmittable.